RETURNS
Purchases made directly from Allur Products via theallur.com may be returned within 7 days of receipt for a refund, provided the product is brand new, unused, and unopened, with the original outer plastic seal fully intact.
Opened products may be returned within 60 days of receipt for a refund in the form of a website credit, which never expires. Products that have been opened and used, and that do not have any quality or functionality issues, are not eligible for a full refund.
Website credits are issued for the product price only and do not include the cost of shipping.
Please contact our customer service team at customerservice@theallur.com to inform us that you would like to return your purchase, and we will provide instructions on how to start your return. Specific return eligibility will be assessed by our customer service team.
If a gift card is used for a purchase, any approved refund will be issued in the form of a gift card.
What's your return policy?
Please contact our customer service team
at customerservice@theallur.com to inform us that you would like to return your purchase. Refunds will be processed in the form of a gift card for store credit.
How do I start my return?
Purchases made with other vendors are subject to those vendors’ policies. Other vendors’ policies will vary. Always review a vendor’s return policy before purchase.
Defective products are under warranty for three years with proof of purchase, regardless of where they were purchased from. See Warranty for details.
What if I bought my product fromanother website, retailer, or store?
Defective products are under warranty for three years with proof of purchase. See Warranty for details.
What if my product is defective?
